RELAX. RETURNS ARE EASY
At Black Velvet, making you happy is always in fashion. So while we strive to ensure you are completely thrilled with your new purchase, we understand that sometimes the purchase isn't exactly the way you planned. No worries—we’re here to help!
FIRST OF ALL, SHIPPING
- All orders generally ship within 24-48 hours from the time of order.
- You will receive a tracking email once your order ships so you can follow your fashion.
- We are NOT responsible for lost or stolen packages.
READY TO RETURN, READ ON
- To process a return, simply wrap up your purchase and place it back into the box it came in.
- Return labels are provided with each purchase, there will be a $9.95 return fee. Affix the label to the outside of your box.
- Drop it off at your local mailing center.
- Items are eligible for refund if returned within 14 business days from the day you received your order for a refund.
- Merchandise must be unworn in resalable condition with original packaging to be eligible for refund.
- We accept drop off returns at our store - 4807 13th Avenue in Brooklyn.
We understand that every once in a while, you may require special consideration. If you have a question about our return policy or have a particular situation that needs a little extra TLC, please call us at 718-913-0600. We are always happy to accommodate you.